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DRAFT FOR PRODUCT PREVIEW — not legal advice and not a binding agreement. Pending counsel, operating-entity designation, and partner review. Mandatory consumer and data-protection rights are not waived.
These Terms of Use (“Terms”) govern access to and use of the MyInstantAI Agent Marketplace websites, APIs, Studio, embed widget, App channel, and related documentation.
“Customer” means the organisation that rents agents or administers a workspace. “You” means an individual user accessing the service. Binding commercial terms (fees, SLAs, liability caps, DPA) will be set in an order form / MSA when executed — this page is a draft product notice only.
You must be authorised by your organisation to use the workspace. You are responsible for safeguarding credentials, embed keys, and OAuth connections under your control.
Staging environments may use dual-flag mock authentication for demos. Mock rails are not a production identity provider. Customer cutover requires OIDC (or equivalent) as documented in platform integration guides.
We provide tools to browse a catalogue of AI agents, configure knowledge and Actions, test in sandbox, rent/deploy to channels (website embed, App, WhatsApp where enabled), and monitor basic ops/history.
Features labelled draft, mock, staging, or demo are for evaluation. Availability, region, and connector depth may differ between staging and production.
We may modify, suspend, or discontinue features with reasonable notice where practicable, except for emergency security changes.
You retain rights in knowledge, prompts, and business data you upload (“Customer Content”). You grant us a limited licence to host, process, transmit, and display Customer Content solely to provide the service.
You represent that you have all rights and notices required to upload Customer Content and to connect third-party systems, and that your use complies with applicable law (including employment, consumer, financial, and health regulations where relevant).
You are responsible for reviewing agent behaviour before go-live, configuring confirm-before-write appropriately, and supervising high-impact Actions.
You must not use the service to: collect payment card numbers, one-time passwords, or passwords in chat; commit fraud or evade sanctions/AML controls; scrape or attack systems; send malware; infringe IP; harass individuals; or access data you are not entitled to see.
You must not reverse-engineer the service except as permitted by mandatory law, bypass rate limits or safety controls, share embed keys publicly, or resell access without authorisation.
Regulated advice (legal, medical, investment, credit) must not be presented as a substitute for a licensed professional. Agents should hand off when out of scope.
You acknowledge you are interacting with an AI system. Outputs may be inaccurate, incomplete, or inappropriate. You must verify critical outputs before relying on them.
Except as expressly agreed in a signed MSA, the service and outputs are provided “as is” and “as available” without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
Human handoff and audit trails are provided as product features; they do not guarantee regulatory compliance for your industry.
Actions may call third-party APIs under OAuth tokens you authorise. Those services are not controlled by us. Their outages, policy changes, or data handling are their responsibility.
You must comply with each provider’s terms and scopes. Disconnecting a connector is your responsibility when access should end.
Catalogue prices and token meters shown in-product are indicative. Binding fees, prepaid wallets, refunds, and taxes will be defined in commercial documents or Stripe checkout terms.
Unused prepaid balances on mock/demo wallets may reset or be non-transferable unless a production wallet agreement says otherwise.
We and our licensors own the platform, agent package formats, UI, and documentation (excluding Customer Content and third-party marks).
Subject to these Terms and your plan, we grant you a non-exclusive, non-transferable right to use the service for your internal business purposes during the subscription term.
Each party may receive confidential technical or business information. Recipients must protect it with reasonable care and use it only for performing under these Terms or the MSA, except for information that is public, independently developed, or required to be disclosed by law.
Processing of personal data is described in the Privacy Notice and Data protection page. Enterprise customers will execute a DPA (and BAA if HIPAA applies) before processing regulated data at scale.
Do not use the service to store or process PHI, cardholder data, or government secrets unless a signed agreement expressly covers that workload.
We may suspend access for security risk, non-payment (when billing is live), or material breach. You may stop using the service at any time; workspace deletion/erasure follows the Privacy Notice.
On termination, your licence ends. Survival: IP, confidentiality, disclaimers, liability, and accrued payment terms (when commercialised).
Liability caps, excluded damages, and indemnities will be set by counsel in the MSA. Nothing in this draft excludes liability that cannot be excluded under applicable law (e.g. fraud, death/personal injury caused by negligence, or non-waivable consumer rights).
Customer will indemnify the platform against claims arising from Customer Content, unlawful agent instructions, or misuse of third-party APIs — exact wording TBD counsel.
Governing law, venue, and dispute resolution: TBD based on contracting entity (e.g. South Africa / England & Wales / Delaware). Until designated, disputes should be raised via your partner commercial channel.
We may update these draft Terms during product development. The Last updated date will change. Binding terms for paying customers will be versioned in the MSA/order form.